# Privacy Policy

This privacy policy explains how Virtual Printer collects, uses, and protects your information.

## Information We Collect

### Data You Provide
- **Workspace name** (optional): Display name for your workspace
- **Print documents**: ESC/POS data you send to virtual printers
- **Printer configurations**: Names, settings, and preferences

### Data We Collect Automatically
- **Workspace tokens**: Generated identifiers for authentication
- **IP addresses**: Collected in server logs for security and diagnostics
- **Usage data**: Timestamps, document counts, printer activity
- **Browser information**: User-Agent headers for compatibility

### Data We Do NOT Collect
- Email addresses
- Payment information
- Personal identification beyond optional workspace names

## How We Use Your Information

We use collected data to:
- Provide the printer emulation service
- Display documents in your workspace
- Maintain service functionality and performance
- Troubleshoot technical issues
- Improve the service

We do **not**:
- Sell your data to third parties
- Use your data for advertising
- Share your data with external services (except infrastructure providers)

## Data Storage and Security

### Storage
- Data is stored on secure cloud servers
- Workspace tokens are cryptographically hashed
- Documents are stored in their original ESC/POS format

### Retention
- **Documents**: Automatically deleted after **30 days**
- **Workspaces**: Expire **1 year** after last access (a web sign-in or reading a document through the
  REST API resets the timer)
- **Expired data**: May be permanently deleted without notice

### Security Measures
- Hashed workspace tokens
- Secure server infrastructure
- Regular security updates

## Important Security Limitation

> **WARNING:** Data transmission to virtual-printer.online printers is NOT encrypted.

When using printers hosted on virtual-printer.online, print data sent over raw TCP connections:
- Travels unencrypted over the network
- May be intercepted by third parties
- Should never contain sensitive information

**Self-hosted deployments:** If you host Virtual Printer on your own infrastructure, data transmission security is your administrator's responsibility.

See our [Security](/docs/policies/security) page for detailed guidance on safe usage and deployment modes.

## Your Rights

You have the right to:
- **Access** your workspace data at any time
- **Delete** your workspace and all associated data
- **Export** your documents through the API (`GET /api/printers/{id}/documents/canvas`)

To exercise these rights, email [support@virtual-printer.online](mailto:support@virtual-printer.online).

## Data Sharing

We do not share your data with third parties except:
- **Infrastructure providers** (cloud hosting, required for service operation)
- **Legal requirements** (if required by law or legal process)

We do not use third-party analytics, advertising, or tracking services.

## International Data Transfers

Data may be stored and processed in data centers located in various countries. By using Virtual Printer, you consent to international data transfers.

## Children's Privacy

Virtual Printer is not intended for users under 13 years of age. We do not knowingly collect information from children.

## Changes to This Policy

We may update this privacy policy from time to time. Continued use of the service after changes constitutes acceptance of the new policy.

## Contact

Privacy questions or concerns? Email [support@virtual-printer.online](mailto:support@virtual-printer.online).

## Your Consent

By using Virtual Printer, you consent to this privacy policy and our [Terms of Use](/docs/policies/terms).