Troubleshooting
Start from the symptom.
| What you see | Page |
|---|---|
| Connection refused, or reset the moment it opens | Connection refused or reset |
| Nothing appears after printing | Nothing appears |
| Junk documents nobody printed, from strangers or port scanners | Documents you did not print |
| The document has a red border | Document marked with an error |
| "No visual elements detected" | Empty documents |
| Text is there but the characters are wrong | Garbled characters |
Two things are worth knowing before you start, because they explain most surprises:
- Every printer port is open to the internet. That is the point of the service, and it is why the IP whitelist is on by default - which also makes it the first thing to check when a connection is rejected or a document never arrives.
- Workspace Settings -> Access Log records every connection, allowed and rejected, so you rarely have to guess which of the two happened.
- A document is finished when you close the connection, or after a short idle timeout. An application that holds the socket open forever never produces one.
Still stuck?
Email support@virtual-printer.online with the printer's protocol and port, what your application sent, and what you expected to see.
Next pageConnection Refused or Reset →